pasawin Frequently Asked Questions

Creating a pasawin account is straightforward. Visit pasawin.net and click the Register button. Fill in your full legal name, date of birth, Philippine mobile number, and email address. You will receive a one-time PIN on your mobile to verify your number. Once confirmed, your account is active. Note that Real Money Play requires completing KYC verification first — upload a valid Philippine government-issued ID to get started.

pasawin accepts any valid Philippine government-issued photo ID for KYC: Philippine Passport, UMID, SSS ID, PhilHealth ID, Voter's ID, or driver's licence. You may also be asked for a proof of address — a utility bill, barangay certificate, or bank statement in your name. Upload clear, unobstructed photos of both the front and back of your ID directly through your pasawin Account Settings.

In most cases, pasawin completes KYC verification within 1 to 24 hours after you submit your documents. During peak periods, it may take up to 48 hours. You will receive an email and SMS notification once your account is verified. If there are any issues with your submitted documents, our support team will contact you with instructions for resubmission.

On the pasawin login page, click 'Forgot Password'. Enter the mobile number or email address registered to your account. pasawin will send a password reset link or OTP to your registered contact. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact pasawin's 24/7 support team via live chat for assisted recovery.

No. pasawin strictly enforces a one-account-per-player policy. Multiple accounts are identified by name, mobile number, email, IP address, device, and payment method. Any duplicate accounts found will be closed and balances may be forfeited. If you accidentally created a duplicate account, contact support immediately — they can help you consolidate your history to your primary account where possible.

To deposit via GCash on pasawin, log in to your account and go to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and follow the redirect or QR code instructions to complete the transaction in your GCash app. Deposits via GCash are credited to your pasawin balance instantly once confirmed by GCash.

The minimum deposit on pasawin is ₱100 for most payment methods including GCash and Maya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher — check the Cashier section for the current minimums per payment channel. There is no fixed maximum deposit limit set by pasawin, though individual payment providers like GCash may impose their own daily transaction limits.

GCash withdrawals on pasawin are typically processed within 5 to 30 minutes after approval. pasawin's finance team reviews withdrawal requests in real time during operating hours. For first-time withdrawals, additional KYC checks may extend processing to up to 24 hours. Make sure your KYC is fully verified before requesting a withdrawal to avoid delays — once approved, GCash credits hit your wallet almost instantly.

pasawin does not charge processing fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction fees or service charges. Always check your payment provider's fee schedule before initiating a transfer. pasawin will clearly display any applicable fees in the Cashier section before you confirm a transaction.

Bank transfer withdrawals (BPI, BDO, Metrobank, InstaPay, PesoNet) typically take 1 to 3 banking business days from the time pasawin approves your request. InstaPay transfers are often faster — usually same-day or within a few hours during banking hours. Transfers submitted on weekends or Philippine public holidays will be processed on the next banking business day.

No. For security and anti-money laundering compliance, pasawin only processes withdrawals to the same payment account used for deposits, and only to accounts verified as belonging to you. You cannot withdraw to a third party's GCash, bank account, or e-wallet. If you need to update your withdrawal details, contact pasawin support — additional verification will be required.

pasawin offers 1,000+ slot games including popular JILI slots like Fortune Gems, Boxing King, and Crazy777, as well as titles from Pragmatic Play such as Sweet Bonanza and Gates of Olympus. You will also find Mahjong Ways and other Asian-themed slots that are favourites with Filipino players. The game lobby is updated regularly with new releases and seasonal titles.

pasawin exclusively features games from licensed, internationally certified game studios. All slot games use certified Random Number Generators (RNG) independently audited by accredited testing laboratories. Live casino games are streamed from regulated studios where dealer actions are recorded and monitored. pasawin operates under Philippine gaming regulations, and all games are subject to PAGCOR oversight — rigged games are simply not permitted.

Yes — pasawin is fully optimised for mobile browsers on both Android and iOS. Simply open pasawin.net in Chrome, Safari, or your preferred mobile browser to access the full game library, cashier, and account settings. No separate app download is required. For a native app-like experience, you can add pasawin.net to your home screen using your browser's 'Add to Home Screen' option.

pasawin's live casino section features a wide selection of live dealer games including baccarat, roulette, blackjack, and game shows streamed in HD. Some live studio providers offer tables with Filipino-speaking presenters or Asian-themed environments specifically designed for Southeast Asian players. Visit the pasawin Casino section to browse all available live tables and filter by game type and betting limits.

RTP (Return to Player) is the percentage of all wagered money that a slot pays back to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average across millions of spins. pasawin features games with RTPs typically ranging from 94% to 97%, depending on the title. The specific RTP for each game is displayed within the game's info or paytable section.

pasawin offers a welcome bonus for new players upon first deposit. After completing registration and KYC verification, make your first qualifying deposit and the welcome bonus will be automatically credited to your account. The exact bonus amount, qualifying deposit, and wagering requirements are detailed on the current Promotions page. Always read the full bonus terms before depositing to ensure you understand the conditions.

Wagering requirements specify how many times you must wager your bonus funds before they can be withdrawn as cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets using that bonus before withdrawal is permitted. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check each promotion's specific terms on pasawin.

Yes — all pasawin bonus funds and free spins have an expiry period, which is stated in the specific promotion's terms and conditions. Typically, bonuses must be used and wagering requirements completed within 7 to 30 days of the bonus being credited. Expired bonus funds are automatically removed from your account balance. pasawin sends reminder notifications before your bonus is due to expire.

pasawin rewards loyal players through an ongoing loyalty programme where you earn points on every real-money wager placed. Points accumulate across all game categories — slots, live casino, and more — and can be redeemed for bonus credits or other rewards. Higher-tier players gain access to dedicated account management, faster withdrawal processing, and exclusive pasawin promotions. Log in to your account to view your current loyalty status.

Yes — once you have met the wagering requirements attached to a bonus, any remaining bonus funds and winnings generated from them are converted to withdrawable cash in your pasawin account balance. You can then withdraw them via GCash, Maya, or your preferred bank. If you are unsure whether you have met the wagering requirements for a specific bonus, check the Bonuses section in your pasawin account dashboard.

pasawin operates within the Philippine gaming regulatory framework overseen by PAGCOR — the Philippine Amusement and Gaming Corporation. PAGCOR is the government body authorised to license and regulate online gaming platforms serving Filipino players. pasawin complies with all applicable Philippine laws including PAGCOR requirements, the Anti-Money Laundering Act, and the Data Privacy Act of 2012. Play with confidence knowing pasawin operates responsibly and legally.

The minimum legal gambling age in the Philippines is 21 years old, as set by PAGCOR. pasawin strictly enforces this through mandatory KYC age verification — every player must submit a valid Philippine government ID confirming they are at least 21 before Real Money Play is unlocked. Any account found to belong to a person under 21 will be immediately closed and funds returned, minus any bonuses claimed.

pasawin provides built-in responsible gaming tools accessible from your Account Settings at any time. Go to Settings, then select Responsible Gaming, and you can configure daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases are subject to a 7-day cooling-off period to protect players from impulsive decisions. You can also set session time limits and enable reality-check notifications.

To self-exclude on pasawin, log in and navigate to Account Settings, then Responsible Gaming, and select Self-Exclusion. Choose your preferred period: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately — you will be logged out and unable to access Real Money games for the duration. If you need help activating self-exclusion, pasawin's 24/7 live chat support can do this for you instantly.

pasawin offers 24/7 customer support via live chat on the pasawin website — just click the chat icon at any time. You can also reach the support team by email at [email protected]. Our Filipino support staff are available around the clock to help with account issues, deposits, withdrawals, game queries, and responsible gaming assistance. For urgent account matters like suspected unauthorised access, use live chat for the fastest response.